Patient Service Representative (Dental Experience Required)
Advanced Dentistry of South Florida | Delray Beach, FL Full-Time | Monday – Friday 15340 Jog Rd, Suite 100, Delray Beach, FL 33446
Join One of South Florida's Premier Dental Practices
Advanced Dentistry of South Florida has been serving the community since 1982 and is proud to be the official dental provider for FAU Athletics. Our state-of-the-art, multi-specialty practice brings together general dentistry, endodontics, oral surgery, and advanced specialty care under one roof, delivering an exceptional patient experience and clinical excellence.
We are seeking an experienced Patient Service Representative with prior dental office experience who thrives in a fast-paced environment and is passionate about creating outstanding patient experiences.
What You'll Do
As the first point of contact for our patients, you will play a critical role in keeping the practice running smoothly while helping drive patient satisfaction and schedule success.
Responsibilities include:
Answering and managing high-volume inbound calls
Scheduling, confirming, and optimizing patient appointments
Greeting and checking in patients
Verifying dental insurance benefits and eligibility
Collecting copays and patient payments
Assisting patients with treatment and financial discussions
Managing patient communications through phone, email, and text
Supporting recall, reactivation, and schedule-fill initiatives
Maintaining accurate patient records and documentation
Collaborating closely with doctors, hygienists, and leadership to ensure an exceptional patient experience
Qualifications
Dental office experience required
Strong communication and customer service skills
Comfortable working with computers and digital systems
Experience with Dentrix, Eaglesoft, Open Dental, or similar software preferred
Strong organizational skills with the ability to multitask effectively
Positive attitude, professionalism, and a team-first mindset
What We Offer
Competitive compensation
Medical, dental, and vision benefits
Life and disability insurance
401(k) retirement plan
Paid training and professional development
Career growth opportunities within a respected organization
Modern, technology-driven work environment
Supportive team culture focused on excellence and patient care
If you're an experienced dental professional looking to join a respected practice with a reputation for excellence, we'd love to hear from you.
Apply today and become part of the Advanced Dentistry of South Florida team.
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Qualifications
4+ yrs (Must have at least 4+ years of hands on experience working in a dental office)
Experience working in a dental, medical, or other health-care office, preferred
Knowledge of insurance plans (HMO/PPO), is a plus
Experience answering telephone
Must have exceptional customer service skills
Legal Disclaimer: We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.
The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
Please complete the form below and upload your resume to apply for this opportunity.
