While no one was prepared for this pandemic, our team at Advanced Dentistry South Florida worked around the clock to ensure the best outcome for our team and patients. Here are some of the things we did to prepare:
Around the beginning of February, with the growing concern about the Coronavirus and the spread of the virus, we began making as many preparations as possible to ensure the safety of our team and patients. Having a very good relationship with the companies that we work with, we enlisted the help of our vendors to ensure the safety of team and patients.
The laboratories ensured their workers were not sick or potentially exposed to any sickness. We worked with the laboratories to ensure all lab cases would be completed as soon as possible.
We worked tirelessly with the supply companies to ensure we had proper personal protective equipment to see patients now and for emergencies in the future. We distributed more than 1,000 bottles of hand sanitizer and placed bottles all over the office for anyone’s use.
We worked with the manufacturers of the dental equipment to service all of the equipment and ensure everything was in perfect working order. We provided additional testing with our sterilization equipment by a third party company to make sure the testing exceeded all requirements.
Each year, we close the office for one full day to provide advanced training on infection control by one of the leading experts on infection control in the United States. Our entire team has participated in this training and has on-going continuing education on infection control protocols.
Some of the organizations that we are already members of and worked closely with to ensure we were providing the highest level of infection control protocols and best practices leading up to and even after the Governor’s mandate are the American Dental Association, Florida Dental Association, Organization for Safety, Asepsis and Prevention, Florida Board of Dentistry, Florida Department of Health, Professional Services Plans and the American Association of Dental Office Managers.
Our IT company was heavily involved to arrange secured networks for our doctors to utilize video conferencing for teledentistry visits from their homes as well as ensuring all protocols were up to date for work from home situations.
We encouraged all of our patients to keep their dental appointments as long as they were feeling well and had not had any potential exposure to COVID-19 because we did not know how long we would be unable to see patients. We communicated with all of our patients that were the midst of treatment to determine the best course of treatment progression to ensure the best outcome during this time.
It is because of the extensive planning and attention to details that we are able to provide the continued emergency care that we can.