Our primary concern is the health and safety of our patients, our team and our doctors.
To give you a little insight into some of the steps we are taking, here is a general overview of what it looks like if you have to come to the office.
Well, before even coming into the office, we are screening all of the patients with phone questions, electronic questionnaires and over video conferencing. All of the forms are completed before coming to the office. Usually, our doors are always open to the community. At this time, our front door remains locked and when a patient arrives, they simply text us so we know you’re there. One of our dental professionals dressed in protective masks, gloves, gowns and face shield will come to the door where we will take a temperature of the patient to take one more step to ensure everyone’s safety.
The patient is brought directly into the treatment room where the doctor reviews the treatment and all risks are assessed again. If treatment is absolutely necessary, we will proceed with that treatment. When the patient is done, they are escorted out of the office. We are not permitting guests or any patients to enjoy the reception area at this time. Only one patient is permitted in an area of the office at one time.
All of the necessary forms, including insurance information and payment are handled over the phone. One of our team members that is working remotely from the safety of their home will contact you for any questions and to schedule future appointments.
While we have always exceeded all recommendations by the CDC and other agencies, this seems strange to us also! We are used to being able to hug our patients or share a smile that is not covered by layers of masks and protective equipment. But, at this time we have to be as careful as possible.
It certainly does not mean that we do not want to give a hug because we do! Our dental professionals care so much about you as a patient and a friend that they are willing to come into the office for emergencies. We kindly ask that any patient that does come into the office also remember all of the recommendations by the CDC such as use tissues, frequent and thorough hand-washing, proper home hygiene routines and please remember to brush your teeth before coming in. 😊
The way of the world has changed, but our hearts have not. We care deeply about our patients and will be there for you if you have a dental emergency.